Summary
WHATEVER happened to good service? Remember, in the 1980s, how shelves were full of best-selling books on the subject of keeping customers happy? Companies were advised that the key to profits was not just having a good product, attractive price, warranty and advertising, but excellent service.
If you're like me, you've noticed that "service" no longer seems to be the business mantra. Customer satisfaction is passe. It's rare to even get a "thank you" in the checkout line nowadays.See the full content of this document
Extract
Craving Customer Service
My buddy and I spent a long time in the mall recently trying to find someone to sell him a satellite car radio. When we fin...
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