Dhhr's New 'First Come, First Served' System Frustrating Recipients
Charleston Daily Mail › October 27, 2010
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Summary
DAILY MAIL CAPITOL REPORTER
The Department of Health and Human Resources office in Kanawha County stopped making appointments two weeks ago for most of its services and is now seeing people in the order they arrive.See the full content of this document
Extract
Dhhr's New 'First Come, First Served' System Frustrating Recipients
The goal is to speed up service for the 200 to 300 people a day that come to the office seeking help. But the result so far is a sometimes hours-long and frustrating wait.
The heart of the problem isn't new. The DHHR office is chronically understaffed, and social workers have long said they are poorly paid and their caseloads are too high.Under the old appointment system, people who had an app...See the full content of this document
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