Employers Are Beginning to Get the (Instant) Message: ; Many Companies Are Embracing Office Use of; Instant Messaging, but Often Monitor the Content

Summary

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Jonathan Anderson and Varghese George take opposite approaches to workplace use of instant messaging, an electronic method for exchanging quick text messages between colleagues.

Both bought special tools to reduce the risks their companies face from the software, such as preventing hackers from riding the channel to sneak inside corporate computer networks, or stopping employees from using the systems to send confidential reports to people outside.

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Employers Are Beginning to Get the (Instant) Message: ; Many Companies Are Embracing Office Use of; Instant Messaging, but Often Monitor the Content

George, chief executive of Westex Group of Rockville, Md., said he bought technology to block all instant messaging by his company's 20 employees. "I saw instant messaging as a killer of time," he said, adding that some folk...

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