Customers Tweeting for Better Service: ; Low-Cost Airlines Respond to Flyers' Gripes On Social Networking Sites
Charleston Daily Mail › October 14, 2009
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Summary
ATLANTA - A Seattle woman tweets from an airport that JetBlue's birthday present to her was forgetting to put her wheelchair on her flight. Seven minutes later, an airline official tweets back that the crew will work quickly to make things right.
On a Facebook page used by Delta Air Lines, a traveler suggests Delta wrap its Wi-Fi fee into its ticket price rather than charge separately. The airline doesn't respond. The page mainly promotes the airline, talks up new services and offers travelers tips on popular things to do in the cities Delta flies to, like Las Vegas.See the full content of this document
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Customers Tweeting for Better Service: ; Low-Cost Airlines Respond to Flyers' Gripes On Social Networking Sites
Discount airlines have traditionally outflanked the big network carriers in customer service and low fares, and it appears they're extending their advantage to social media. The discounters often respond with quick feedback to travelers' concerns ...
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